Working From Home? Why Not Add Teams Calling To Your Office 365 Subscription!
Updated: Apr 22, 2020
What is an effective solution for teamwork?
Microsoft Teams is designed to improve teamwork and boost collaboration throughout your organisation – especially when some of your staff are working flexibly or remotely. Since its launch in 2017, Microsoft Teams is now used by organisations of all sizes, across the globe who use the platform to make their internal and client business projects run more smoothly and efficiently. As a Cloud-based platform, Microsoft Teams can be accessed anywhere via the desktop or mobile application and is supported on Windows, Mac, as well as iOS and Android – all you need is a connection to the internet.
What is Microsoft Teams?
Microsoft Teams, included as standard in Microsoft Office 365 subscriptions is the complete collaboration tool enabling both office based and remote staff to collaborate with individuals or designated groups of employees within online workspaces within the Microsoft Teams application. Teams is Cloud based, so it can be easily accessed anywhere via the desktop or mobile application on both iOS and Android.
What is Microsoft Teams Calling?
Using Microsoft Teams as an alternative for traditional telephony calling couldn’t be easier. Your employees can use Microsoft Teams to make high quality voice calls which ring on a desktop and mobile device simultaneously. Within Teams the call manager/voicemail, call groups functionality is extensive while calls to external numbers can be routed through Microsoft Teams via SIP Trunks easily. Using Teams as your sole business communications platform alleviates the need for expensive handsets as you can use a headset or the built-in audio on your desktop, laptop, or mobile devices instead.
Case Study - Teams Calling Surgical Specialities
Business name: Surgical Specialities Pty Ltd
Employees: 50 total - 30 office based
Due to a rapid requirement for staff to work offsite due to Covid19 outbreak, the business needed a phone system to allow their customer service team to work remotely and in isolation whilst still being able to operate standard call centre functionality such as hunt groups and call hand offs.
Read the full case study on how we implemented the solution for this business
Acrotec are Microsoft Silver partners and supply a range of Microsoft and telecommunication products to get your business up and running on this innovative solution.
Acrotec are a leading managed IT service provider based in Sydney. We offer services a range of cost effective IT solutions that we can deliver quickly across Australia.
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